At E Books Treasure, we strive to provide a seamless and satisfying experience for all our customers. Due to the digital nature of our products, this Refund Policy outlines the circumstances under which refunds or exchanges may be considered and how we handle customer concerns.

1. Digital Products

All products sold on E Books Treasure are digital eBooks delivered electronically upon purchase. Once a purchase is completed and the eBook is downloaded, it cannot be returned or exchanged, in accordance with standard digital product policies.

2. Refund Eligibility

Although most purchases are final, we may consider a refund or replacement in the following situations:

  • Technical Errors: If a file is corrupted or cannot be downloaded despite multiple attempts.
  • Incorrect Delivery: If you receive a wrong file or a book you did not purchase.
  • Duplicate Charges: If a payment error results in being charged more than once for the same eBook.

To request a refund or replacement, you must contact our support team within 7 days of purchase and provide proof of purchase and a description of the issue.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team via email or phone:
  2. Provide your full name, email used for the purchase, order number, and details of the issue.
  3. Our support team will review your request and respond within 2–3 business days.

4. Refund Process

  • Approved refunds will be issued using the same payment method originally used for the purchase.
  • Refunds may take up to 7 business days to process, depending on your payment provider.
  • If a replacement is offered instead of a refund, we will provide a correct and fully functional eBook file.

5. Non-Refundable Situations

Refunds will not be issued for the following situations:

  • Change of mind after downloading the eBook
  • Failure to read the eBook or dislike of content
  • Partial downloads or incomplete reading of the eBook

6. Customer Support

Our support team is dedicated to resolving any issues promptly and fairly. If you encounter a problem with a purchase, please contact us directly:

Phone: +44 077 1911 6449
Email: [email protected]
Address: 37 Prestwick Rd, Watford WD19 7DX, United Kingdom

We aim to respond quickly and provide solutions to ensure your experience with E Books Treasure is positive and hassle-free.

7. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our processes, legal requirements, or best practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

E Books Treasure — committed to delivering high-quality digital books and exceptional customer service.